In-person or telemedicine at a free clinic? A natural experiment

  • Rachel O'Brien
  • Brian Florenzo
  • Marcel Eloy Durieux Charlottesville Free Clinic
  • Mohan Nadkarni


Free clinics have been affected by the COVID-19 pandemic and may wish to limit in-person visits. The impact of a shift to telemedicine in this setting would be difficult to predict. Authors from the University of Virginia School of Medicine used a natural experiment, where their free clinic completely switched from in-person to telemedicine visits, in order to assess experiences of patients and providers and perform a qualitative analysis of these data.