A Manager’s Perspective: Implementation and Evolution of a Novel Telehealth Protocol in a SRFC

  • Shanee Abouzaglo University of Texas Southwestern Medical Center
  • Robin Granberry University of Texas Southwestern Medical Center
  • Christian Hernandez-Zegada University of Texas Southwestern Medical Center
  • Dalia N Mitchell University of Texas Southwestern Medical Center
  • Namita Saraf University of Texas Southwestern Medical Center
  • Tanooha Veeramachaneni University of Texas Southwestern Medical Center

Abstract

The student-run component of the Agape Clinic restarted virtually during the COVID-19 pandemic. Utilizing the pre-existing telehealth protocol to abide by strict safety restrictions, Agape was the only active student-run free clinic (SRFC) on campus. Initially, the virtual protocol combined Doximity Dialer and Microsoft Teams; however, limitations of this protocol hindered patient care. As the need to continue virtual clinic operations became apparent, the Agape clinic managers implemented a new virtual workflow using Zoom. After over a year of virtual operations, a successful telehealth protocol was developed – one that can be an asset to SRFCs beyond COVID-19.

Published
2023-07-01
How to Cite
Abouzaglo, S., Granberry, R., Hernandez-Zegada, C., Mitchell, D., Saraf, N., & Veeramachaneni, T. (2023). A Manager’s Perspective: Implementation and Evolution of a Novel Telehealth Protocol in a SRFC. Free Clinic Research Collective, 7(1). Retrieved from https://www.themspress.org/journal/index.php/freeclinic/article/view/507
Issue
Vol 7 No 1 (2023): Free Clinic Research Collective
Section
Brief Communication