A Manager’s Perspective: Implementation and Evolution of a Novel Telehealth Protocol in a SRFC
The student-run component of the Agape Clinic restarted virtually during the COVID-19 pandemic. Utilizing the pre-existing telehealth protocol to abide by strict safety restrictions, Agape was the only active student-run free clinic (SRFC) on campus. Initially, the virtual protocol combined Doximity Dialer and Microsoft Teams; however, limitations of this protocol hindered patient care. As the need to continue virtual clinic operations became apparent, the Agape clinic managers implemented a new virtual workflow using Zoom. After over a year of virtual operations, a successful telehealth protocol was developed – one that can be an asset to SRFCs beyond COVID-19.